So I go online to make my mortgage payment today and to set it up as autopay and here are the steps:
1. Go online and type in your Loan number
- error
"The account number you provided is incorrect"2. Type it in again super carefully
- error
"The account number you provided is incorrect"3. Wow - I must have made a mistake - type it in again...
- error
"The account number you provided is incorrect"
***This is madness so I called the company***
4. Apologize thinking I must've been doing something wrong but he informs me that in order to setup an online payment you have to go online and try to set it up and get the error message which says your account number is wrong (even though it isn't) and then eventually call in and they set it up manually. WOW! ...It gets better....
Then he also informed me that there is a $15 charge everytime to pay online. UH....are you serious? I asked the guy.
There is no charge for me to mail a check which requires somebody to receive the check, match it with my account and then go and deposit it....but there is a charge for all of that to happen automatically online with nobody involved.
I can't believe how dumb some systems are. Anyway, Wells Fargo has automatic bill pay where they will
chop down trees and then print a check and then
chop down more trees and put it in an envelope with a stamp and then have the mailman drive around in there little gas powered cars
and smog up the world and deliver a check for me free of charge so I could set it up that way but I feel bad and it pisses me off that this system is so backwards.